Frequently
Asked Questions
General
South East Client Services Inc. was established by individuals who understand firsthand the difficulties and poor treatment often encountered during the debt collection process. Motivated to create a positive impact, we designed a system that reimagines debt collection as a recovery and reconciliation process, prioritizing fairness, respect, and collaboration.
We are contacting you because an unpaid account in your name has been assigned to us for collection. Our goal is to work with you to resolve your debt, and we offer a convenient way to do so online at your own pace. You can create your own payment plan, view your account information, make payments, explore hardship options, or dispute the debt. To explore all available options, click the link in our emails, text, or login here. You can also reach us by emailing info@southeastclientservicesinc.com or calling (888) 662-2897.
South East Client Services Inc. is a licensed third-party debt collection agency. We work with clients who assign accounts to us for collection on their behalf. South East Client Services Inc. does not purchase debts nor does it own your debt.If you have more questions about your account, you can access it by clicking the links in your emails, text, or login here. You can also contact us by emailing info@southeastclientservicesinc.com or calling (888) 662-2897.
Account Information
The original creditor information was provided in the initial communication, as well as in subsequent emails and texts. You can also view the original creditor details by logging in here.If you need further assistance, feel free to contact us by emailing info@southeastclientservicesinc.com or calling (888) 662-2897.
At South East Client Services Inc., we aim to change the way debt collection is viewed by focusing on customer care and empathy. Through our advanced technology and thoughtful communication strategy, we reach out to you in the least disruptive and most respectful way possible. Our goal is to assist you in resolving your account while supporting your financial wellbeing. Our online tools make it easy to view your options and set up a customized payment plan that fits your needs.
As a debt collection agency, we have a limited time to provide access to our online resources, flexible payment arrangements, and digital communication channels. After this time, some creditors may choose to pursue alternative methods of collection, including involving another agency.
We encourage you to take advantage of this opportunity to resolve your account with us and experience a smooth, hassle-free collections process.
There may be situations where multiple accounts in your name are assigned to South East Client Services Inc. for collection. To learn more about these debts, the best option is to log in here using your full name, rather than an account number, to ensure you can view all accounts associated with you.You can also contact our Customer Engagement team at (888) 662-2897 or email us at info@southeastclientservicesinc.com for further assistance.
Under the Fair Debt Collection Practices Act (FDCPA), debt collectors are generally prohibited from disclosing information about a consumer’s account to anyone other than the consumer or an authorized party without their consent. When a debt collector speaks with someone, they must confirm that the person on the phone is either the consumer or an authorized individual. This is typically done by verifying details such as:
Full Legal Name
Date of Birth
Last Four Digits of Social Security Number
Complete Mailing Address
Once the representative confirms they are speaking with the correct person, they can provide details about the account and answer any questions you may have regarding your debt.
If someone refuses to verify their identity, the representative is, by law, unable to share any account information until the consumer's identity is confirmed with the appropriate personal details.
If you're uncomfortable sharing your information over the phone, you can use your South East Client Services Inc. account number to review your options on our website.
For family members, friends, or employers (third parties), without the consumer's consent, debt collectors cannot share the reasons for the call. The law only allows the customer service representative to disclose the name of the debt collection agency if requested by a third party.
Communications
If you prefer not to receive emails from South East Client Services Inc., you can click on the "Unsubscribe" link at the bottom of any of our emails.
Alternatively, you can call us at (888) 662-2897, Monday through Friday, 9 AM EST – 6 PM EST, and request to have your email address unsubscribed.
Please note that while unsubscribing will stop email communications, we may still attempt to contact you through other channels.
If you’ve unsubscribed from our emails, you’ll need to resubscribe to start receiving them again. When you unsubscribe, you stop receiving any emails from South East Client Services Inc.
To resubscribe, email us at info@southeastclientservicesinc.com or call us at (888) 662-2897, Monday through Friday, 9 AM EST – 6 PM EST.
If you’d rather receive text messages or letters about your account instead of emails, our Customer Engagement team can update your communication preferences.
Please email us at info@southeastclientservicesinc.com or call (888) 662-2897, Monday through Friday, 9 AM EST – 6 PM EST, and we’ll be happy to assist you.
You’re receiving voicemails from South East Client Services Inc. because you may have an unpaid account in your name that is currently in collections. Your phone number is associated with the account, which is why you received a voicemail at that number.
These voicemails are legitimate, and they are part of our effort to help you resolve your debt. You have the option to set up a payment plan and pay off the balance at your own pace.
At South East Client Services Inc., we strive to communicate with our consumers with kindness and empathy.
If you have any questions, feel free to email us at info@southeastclientservicesinc.com or call us at (888) 662-2897.
Payments
At South East Client Services Inc., we provide a variety of flexible payment options that you can customize to suit your needs. Our goal is to help you resolve your account as quickly and conveniently as possible.
You can learn about your payment options using several methods:
Click the links in our emails, texts, or log in here to visit our website.
Send an email to info@southeastclientservicesinc.com.
Call us at (888) 662-2897, Monday through Friday, 9 AM EST – 6 PM EST.
Depending on your account, the following payment methods may be available:
Visa or MasterCard Credit and Debit Cards
Bank Transfers
Mailed Checks, Money Orders, or Cashier’s Checks
If you choose to mail a payment using a check, money order, or cashier’s check, please ensure it is payable to South East Client Services Inc. and include your account number. You can find your account number online, in your emails, or in the letters we’ve sent.
Mail your payment to:
South East Client Services Inc.
1055 Howell Mill Rd NW
Floor 8
Atlanta, GA 30318
We appreciate being informed if you’ve mailed a payment. Please let us know by phone or email so we can note your account. You can contact us at (888) 662-2897, Monday through Friday, 9 AM EST – 6 PM EST, or email us at info@southeastclientservicesinc.com.
We understand that financial circumstances can sometimes make it difficult to meet obligations. We believe in working together to find a solution that fits your situation.
If you’re unable to pay at this time, please reach out to us so we can explore options:
Email us at info@southeastclientservicesinc.com.
Call us at (888) 662-2897, Monday through Friday, 9 AM EST – 6 PM EST.
We’re here to help you resolve your account in a way that works for you.
We understand that financial circumstances can sometimes make it difficult to meet obligations. We believe in working together to find a solution that fits your situation.
If you’re unable to pay at this time, please reach out to us so we can explore options:
Email us at info@southeastclientservicesinc.com.
Call us at (888) 662-2897, Monday through Friday, 9 AM EST – 6 PM EST.
We’re here to help you resolve your account in a way that works for you.
Disputes
If South East Client Services Inc. is contacting you about a debt you don’t recognize, you can dispute the debt by reaching out to us:
- Email: Send your dispute to info@southeastclientservicesinc.com.
- Complaints and Disputes Form: Submit your dispute through our online form.
- Phone: Call us at (888) 662-2897, Monday through Friday, 9 AM EST – 6 PM EST.
Our team is available to answer your questions and help you resolve the matter.
Regardless of where you reside and the specific laws in your area, South East Client Services Inc. honors all disputes, no matter how they are submitted. Whether you dispute the debt online, over the phone, or in writing, we immediately place the account on hold and cease collection activity until we provide the required validation documentation in compliance with the Fair Debt Collection Practices Act (FDCPA).
Once we receive your dispute, we will cease collection activity until we can provide you with documentation to verify the debt. Depending on the debt, verification can include an account statement, a signed contract, a payment history, or other similar documentation. If we need additional information to investigate your dispute, we will contact you.
Yes, if you’ve determined that the debt is valid and would like to cancel your dispute, please contact us to submit your cancellation request:
- Email: Send your request to info@southeastclientservicesinc.com.
- Phone: Call us at (888) 662-2897, Monday through Friday, 9 AM EST – 6 PM EST.
Our team will assist you in processing your cancellation.
Website
1) Your South East Client Services Inc account number or reference number is listed on each of the communications we sent to you. If your account number includes letters before the numbers, please include those as well.
2) If you have previously received communication from South East Client Services Inc, but you no longer have a copy of it, please contact us at (855) 815-9686 for verification and to obtain your account number.
Once we receive your dispute, we will cease collection activity until we can provide you with documentation to verify the debt. Depending on the debt, verification can include an account statement, a signed contract, a payment history, or other similar documentation. If we need additional information to investigate your dispute, we will contact you.
1) Please verify that your bank account or card information is correct by comparing it to a blank check, your debit or credit card.
2) Please verify that you have sufficient funds in your account. If not, your payment may be rejected.
3) Try a different form of payment. If you're still having trouble making your payment, please call as at 888-421-6779 for assistance and we'll be happy to take your payment over the phone.
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